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Telephonic reception is essential: it is the enterprises first contact with its customers and its suppliers. It is often a determination factor to establish gook commercial relations. Telephonic reception reflects the
company's quality image. The phone is the company's main entrance. Do you know what percentage of your turnover is due to your phone?
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Your sales volume and the quality
of your customers service is mainly done over the phone. What makes the difference between a good or a poor customer's service is the employee's aptitudes and attitudes to well communicate.
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One day workshop
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You need the following
competencies for a successful phone contact:
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The employee's
attitude to want to improve themselves.
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To pay attention to
the customers and be aware of heir specific needs and surpass their expectations. Practice active listening.
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Interpersonal
relations, your capacity to work with the customers requests will reveal your competencies.
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Creativity is your
competency to innovate, to find solutions and satisfy the customer.
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After
completing this training, you will have developed phone techniques to improve your communication with the customers. You will have acquired techniques to sell better and to serve better, the customers.
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