Conflict

To be able to manage conflicts you have to be able to recognise the behaviour of difficult persons. It is also important to communicate efficiently to find a winning solution for both sides. This workshop will give you the tools you need for a good conflict management.

One day workshop

Objectives :

	Know how to recognise the behaviour of difficult personalities.
	Learn how to balance the conflict management.
	How to choose winning joint solutions.
	Generate positive changes.
	Prevent and avoid conflicts.
	How to settle difficult situations and negotiate solutions.

Content :

	The relations of conflicts
	The habits
	Analyse behaviour
	The negotiation
	The behaviours
	The anger
	The attitudes
	Pro-active test
	Conflict resolution principles
	What to avoid
	To prepare a discussion
	Difficult employees
	Chose your conflicts.

After completing this workshop you will be able to settle difficult situations, to better manage people, to know how to defuse confrontation and to choose a positive partnership. You will understand where the barriers to communications and to changes are. A lot of exercises are the to strengthen the training.