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Communication and Influencing
"How to use your positive influence on the results of your interaction... for life"
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As
soon as a team is built or restructured, its success depends on the communications aptitudes and on its efficiency for solving conflicts. In team work or in any inter0dependence situation (management, team projects, negotiation, sales, customer's service...) you have to know how to take
your place. You also have to know how to influence efficiently whist being sensitive to the interest, humour and the others concerns, in both friendly and aggressive relations.
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One day workshop
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Objectives
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Clear understanding of the influencing process.
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Know how to
recognise your interlocutors point of view.
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Lister to the
reasons that justify the other ones position.
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Know how to ask the
questions which will lead to better understanding.
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Understand the body
language of your interlocutor and hints on his intentions.
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Welcome your
interlocutors desires, ensure that they are understood.
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Maintain a good
balance between listening and talking to achieve the results you want.
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Allow your
interlocutor to agree more easily.
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Content
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The invisible
assembly line
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Quiz on influencing
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Know the managers
skills
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Know how to
communicate in the new economy
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Main aptitudes to
communicate
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How to be on the
same wavelength
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Manage the
conflicts and arrive at an agreement
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Part of the
learning and the way of influencing in a company
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To improve yourself
- Your profile
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Create action
plans
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Apply the rules to
your work.
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After
completing the training, you will have developed your influencing skills. You will know your actual skills and learn how to develop them to improve your efficiency in working with others.
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